The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

Description: The Mediator's Toolkit by Gerry O'Sullivan The Mediators Toolkit offers an array of methods for mediators to develop the skills to formulate and ask strategic questions that shift perspectives and result in successful mediated outcomes in any context. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description "Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators." -Jennifer Beer, author of The Mediators Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediators Toolkit employs the authors powerful "S Questions Model" to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychologyThe purpose of different types of questionsHow the questions workWhen to use different types of questionsHow to build and apply questions to mediation in a non-threatening wayThis essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context. Back Cover Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict An invaluable analysis, not merely of questions, but of a range of process interventions, to equip mediators in all sectors to deepen the effectiveness of their work. -- Tony Allen, mediator and senior consultant, CEDR, London A must-have book. It strikes the right balance between theory and practice making sure mediators know what to ask and why these questions are important. -- Dr. Juan Diaz-Prinz, Mediator and Trainer in Conflict Management, Berlin, Germany KNOWING HOW to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution. The Mediators Toolkit employs the authors powerful "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that will shift the thinking and approaches of parties in conflict. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way. This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context. Questions are the steering wheel for navigating difficult conversations, and at long last mediators have a valuable guide in the Mediators Toolkit. Highly recommended. -- Jennifer Beer, co-author, The Mediators Handbook Stands out among all books for mediators and trainers. -- Irena Vanenkova , former executive director, International Mediation Institute GERRY OSULLIVAN is a mediator, trainer, and facilitator with over 30 years experience in conflict resolution and training. She is an advanced member of the Mediators Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of OSullivan Solutions, and lives on the southwest coast of Ireland. Flap Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict An invaluable analysis, not merely of questions, but of a range of process interventions, to equip mediators in all sectors to deepen the effectiveness of their work. -- Tony Allen, mediator and senior consultant, CEDR, London A must-have book. It strikes the right balance between theory and practice making sure mediators know what to ask and why these questions are important. -- Dr. Juan Diaz-Prinz, Mediator and Trainer in Conflict Management, Berlin, Germany KNOWING HOW to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution. The Mediators Toolkit employs the authors powerful "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that will shift the thinking and approaches of parties in conflict. The S Questions Model toolkit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way. This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context. Questions are the steering wheel for navigating difficult conversations, and at long last mediators have a valuable guide in the Mediators Toolkit. Highly recommended. -- Jennifer Beer, co-author, The Mediators Handbook Stands out among all books for mediators and trainers. -- Irena Vanenkova , former executive director, International Mediation Institute GERRY OSULLIVAN is a mediator, trainer, and facilitator with over 30 years experience in conflict resolution and training. She is an advanced member of the Mediators Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of OSullivan Solutions, and lives on the southwest coast of Ireland. Author Biography Gerry OSullivan is a mediator, trainer, and facilitator with over 30 years of experience in conflict resolution and training. She is an advanced member of the Mediators Institute of Ireland (MII) and is a member of the US-based Mediators Beyond Borders Consultants Team. She has delivered training internationally with Lawyers Without Borders, in partnership with the Director of Training from CEDR, UK. Gerry delivers accredited Certified Professional Mediation Training in Ireland and has delivered mediation training for the University of Limericks Masters in Peace and Development program, and she was involved in the development of mediation training in the Law Faculty of Griffith College, Ireland. Gerry is Director of OSullivan Solutions and she lives on the southwest coast of Ireland. Table of Contents Acknowledgments Glossary Introduction Book Content Terminology Sequences of Questions SECTION I: The S Questions Model — Theory Chapter 1: Introduction and Purpose of the S Questions Model The S Questions Model Premise on Which the S Questions Model Has Been Developed Outline Summary of the Model The S Questions Model The Purpose of Mediation Questions Perspective and Paradigm Chapter 2: How We Process and Communicate Information How Information Is Processed Factors That Contribute to the Information That We Process The NLP Model of Communication Our Created Paradigm Becomes Our Reference Point for Interpreting Information How We Communicate Information to Others Distortion, Deletion and Generalization When Communicating to Others The Surface Structure Language We Use When We Communicate with Others Using Mediation Questions to Create a Paradigm Shift Chapter 3: Working with the Brain in Mediation The Brain Working with the Avoid-threat Reflex in Mediation SECTION 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Methodology Chapter 5: The S Questions Model Applied to a Mediation Process Reflective Preparation for Questions The S Questions Model S Questions Model Applied to Initial Separate Meeting S Questions Model Applied to Joint Meeting SECTION 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of Questions SECTION 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions 91 S4: The Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions S4: The Shift Thinking Dimension of Questions — Journey of Inference Questions How Do Journey of Inference Questions Work? When to Ask Journey of Inference Questions Methodology Chapter 11: S4: Neuro-Linguistic Programming Questions S4: The Shift Thinking Dimension of Questions — Neuro-Linguistic Programming Questions How Do Neuro-Linguistic Programming Questions Work? When to Ask Neuro-Linguistic Programming-based Questions Methodology Chapter 12: S4: Distinction and Difference Questions S4: The Shift Thinking Dimension of Questions — Distinction and Difference Questions How Do Distinction and Difference Questions Work? When to Ask Distinction and Difference Questions Methodology Chapter 13: S4: Reflective Connecting Questions S4: The Shift Thinking Dimension of Questions — Reflective Connecting Questions How Do Reflective Connecting Questions Work? When to Ask Reflective Connecting Questions Methodology Chapter 14: S4: Cognitive Elements-based Questions S4: The Shift Thinking Dimension of Questions — Cognitive Elements-Based Questions How Do Cognitive Elements-based Questions Work? When to Ask Cognitive Elements-based Questions Methodology Chapter 15: S4: Other People Questions S4: The Shift Thinking Dimension of Questions — Other People Questions How Do Other People Questions Work? When to Ask Other People Questions Methodology Chapter 16: S4: Underlying Interests Questions S4: The Shift Thinking Dimension of Questions — Underlying Interests Questions How Do Underlying Interests Questions Work? When to Ask Underlying Interests Questions Methodology Chapter 17: S4: Future Focus Questions S4: The Shift Thinking Dimension of Questions — Future Focus Questions How Do Future Focus Questions Work? When to Ask Future Focus Questions Methodology Endnotes Index About the Authors A Note about the Publisher Promotional Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict Long Description Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict. Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives are the main challenge for mediators and the key to successful conflict resolution. The Mediators Toolkit employs the authors powerful "S Questions Model," to provide readers with the skills and tools to develop and ask strategic questions that result in successful outcomes in any context. The S Questions Model tool kit dives into four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information seeking dimension, and the shifting thinking dimension. The tool kit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way. This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context. Promotional "Headline" Co-op available Features offered to: Dispute Resolution Magazine, The Mediators Magazine Excerpts offered to: ACResolution Magazine, The Mediators Channel Promoted through Mediators Beyond Borders, the International Mediation Institute, and the Association of Conflict Resolution Promoted on authors website: Galley available on Edelweiss Publicity and promotion in conjunction with the authors speaking engagements Academic mailing to: Students of mediation and Alternative Dispute Resolution process Simultaneous ebook release and promotion Promotion on New Society Publishers social media platforms including Facebook, Twitter, our blog, Pinterest, Instagram, and Youtube Competing Titles Mediators Handbook , 4th edition, Jennifer E, Beer, Caroline C, Packard, Eileen, Stief, 9780865717220, 11/01/2012, $29.99, 74 000 Conflict Communication , Rory Miller, 9781594393310, Ymaa Publication Center, 06/01/2015, $18.95, 5 500 Changing the Conversation , Dana, Casperson, Joost, Elffers 9780143126867, Penguin, 01/01/2015, $18.00, 6 100 Feature Author is the director of OSullivan Solutions She is a member of the Mediators Institute of Ireland She has delivered conflict and mediation training with the US-based group Lawyers Without Borders This is the first book written about mediators questions - a key tool for successful mediation The author has developed the "S Questions Model", a toolkit of the kinds of questions that can be asked of disputing parties in various contexts The book covers the theory behind the questions types, why they are asked, how they work, when they are used, and how they are built and applied It provides detailed training on how to ask the strategic, powerful, incisive questions that are needed to challenge and change thinking and perspectives Shows the reader how to work safely and with integrity in highly emotional mediation contexts The authors instructional video on YouTube has had over 40,000 views Intended Audience : Mediators;lecturers and trainers in mediation;lawyers;coaches;facilitators;counsellors, police officers and peace keepers International: Author lives in Castlegregory, County Kerry, Ireland She is a member of the mediators institute of Ireland She has worked as a mediator and trainer in Cuba, Palestine, UK, Serbia, North Ireland, Romania and Berlin Countries that have strong history in mediation are: Canada, US, New Zealand, Australia, and the UK In the European Union, France, Germany, Greece, Italy, Sweden, Denmark, Norway and Spain have or are implementing mediation laws Description for Sales People Author is the director of OSullivan Solutions She is a member of the Mediators Institute of Ireland She has delivered conflict and mediation training with the US-based group Lawyers Without Borders This is the first book written about mediators questions - a key tool for successful mediation The author has developed the "S Questions Model", a toolkit of the kinds of questions that can be asked of disputing parties in various contexts The book covers the theory behind the questions types, why they are asked, how they work, when they are used, and how they are built and applied It provides detailed training on how to ask the strategic, powerful, incisive questions that are needed to challenge and change thinking and perspectives Shows the reader how to work safely and with integrity in highly emotional mediation contexts The authors instructional video on YouTube has had over 40,000 views Intended Audience : Mediators;lecturers and trainers in mediation;lawyers;coaches;facilitators;counsellors, police officers and peace keepers International: Author lives in Castlegregory, County Kerry, Ireland She is a member of the mediators institute of Ireland She has worked as a mediator and trainer in Cuba, Palestine, UK, Serbia, North Ireland, Romania and Berlin Countries that have strong history in mediation are: Canada, US, New Zealand, Australia, and the UK In the European Union, France, Germany, Greece, Italy, Sweden, Denmark, Norway and Spain have or are implementing mediation laws Details ISBN0865718970 Publisher New Society Publishers Year 2018 ISBN-10 0865718970 ISBN-13 9780865718975 Format Paperback Media Book Pages 256 Short Title The Mediators Toolkit Language English Subtitle Formulating and Asking Questions for Successful Outcomes Publication Date 2018-09-18 UK Release Date 2018-09-18 Imprint New Society Publishers Place of Publication Gabriola Island Country of Publication United States Illustrations 35 Line drawings, black and white NZ Release Date 2018-09-18 US Release Date 2018-09-18 Author Gerry OSullivan Alternative 9781550926903 DEWEY 303.69 Audience Professional & Vocational AU Release Date 2018-11-25 We've got this At The Nile, if you're looking for it, we've got it. 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