Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Comm

Description: Expert Mediators by Jean Poitras, Susan S. Raines To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description In the last three decades, mediation has been increasingly used in the United States and elsewhere. Much has been written about the philosophical underpinnings and ethical dilemmas of mediation as well as its applications both within judicial systems and beyond the limits of these systems. However, some very basic challenges remain: How can entrenched positions, strong emotions, and cultural differences be dealt with? Mediation expertise is truly achieved when a mediator learns to overcome these challenges through experience and intuition.To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts. Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice (e.g., family mediation, workplace mediation, commercial mediation) and across geographic regions (e.g., U.S., Australia, Europe, Israel, Canada), this book integrates best practices in order to improve the performance of mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. Author Biography Jean Poitras, PhD, is an associate professor of conflict management at HEC Montréal in Canada. He developed comprehensive knowledge of conflict management through his experience as a consultant and the conclusions of his research work. For more than 15 years now, Professor Poitras has been helping professionals develop their skills in negotiation and mediation. His research program focuses on the intervention strategies used in mediation and negotiation, as well as on the development of diagnostic tools to measure the levels of conflict in organizations. Professor Poitras has published numerous articles and books on mediation, negotiation and conflict management. He is a member of the editorial review boards of several publications: Conflict Resolution Quarterly, International Journal of Conflict Management, Negotiation and Conflict Management Research, Negotiation Journal.Susan Raines, PhD, is a professor of conflict management at Kennesaw State University (Georgia, USA). Professor Raines has designed and evaluated conflict management systems for the United States Postal Service, the U.S. Environmental Protection Agency, the Florida Supreme Court, the Indiana Department of Environmental Management, the DeKalb County (GA) Dispute Resolution Center, as well as for several private sector employers (many of whom require confidentiality as part of their contract). Additionally, she has mediated and arbitrated more than 10,000 commercial and civil disputes, trained commercial mediators and arbitrators for the European Union, trained United Nations managers in conflict management, intervened in many workplace conflicts for various consulates based in Atlanta and abroad, etc. She has published scholarly articles on mediation and best practices in mediation training and is also the editor of Conflict Resolution Quarterly. Table of Contents AcknowledgmentsIntroductionWhy do we need to benchmark mediation?CHAPTER 1 Tapping expert mediators knowledgeCHAPTER 2 Dealing with parties resistance to mediationCHAPTER 3 Dealing with mistrust among partiesCHAPTER 4 Dealing with difficult attorneysCHAPTER 5 Dealing with cultural differencesCHAPTER 6 Maintaining neutrality in mediationCHAPTER 7 Dealing with parties emotionsCHAPTER 8 Moving from past to future focusCHAPTER 9 Dealing with entrenched positionsConclusionHow do expert mediators mediate?ReferencesAppendix 1 Mediator BiographiesAbout the AuthorsIndex Review This wonderful and important work by authors Poitras and Raines offers great promise to significantly advance the art and science of mediation practice. They have carefully benchmarked experienced mediators and best practices from a wide variety of mediation settings to codify and explain how to overcome eight predictable challenges mediators are likely to face. By colorful and user friendly illustrations of mediators at work, they provide numerous key insights and tools that stretch far beyond the basic mediation training that limits the effectiveness and utility of many mediators. They have done a masterful job in providing readers an opportunity to be guided by an august group of talented experts! -- Neil Katz Ph.D, Professor, Nova Southeastern University and Professor Emeritus, Maxwell School, Syracuse UniversityThis book fills a gap in the literature for novice mediators. It provides a deep understanding of strategies and techniques that experienced mediators use when faced with challenges which lead to an impasse. It should be recommended reading for mediation training programs. -- Dale Bagshaw Ph.D, University of South Australia Long Description In the last three decades, mediation has been increasingly used in the United States and elsewhere. Much has been written about the philosophical underpinnings and ethical dilemmas of mediation as well as its applications both within judicial systems and beyond the limits of these systems. However, some very basic challenges remain: How can entrenched positions, strong emotions, and cultural differences be dealt with? Mediation expertise is truly achieved when a mediator learns to overcome these challenges through experience and intuition. To speed up the learning curve of mediation expertise, Jean Poitras and Susan Raines have benchmarked the mediation process in Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts. Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice (e.g., family mediation, workplace mediation, commercial mediation) and across geographic regions (e.g., U.S., Australia, Europe, Israel, Canada), this book integrates best practices in order to improve the performance of mediators. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. Review Quote This book fills a gap in the literature for novice mediators. It provides a deep understanding of strategies and techniques that experienced mediators use when faced with challenges which lead to an impasse. It should be recommended reading for mediation training programs. Description for Reader Tapping the experience and wisdom of over 175 highly qualified mediators from across different realms of the mediation practice and across geographic regions, Expert Mediators: Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts integrates best practices to overcome classic mediation challenges. For each proposed strategy, this book discusses conditions under which each practice should be used as well as approaches to mitigate risks associated with using each strategy and technique. Details ISBN1442242981 Publisher Rowman & Littlefield Year 2014 ISBN-10 1442242981 ISBN-13 9781442242982 Format Paperback Author Susan S. Raines Pages 192 Subtitle Overcoming Mediation Challenges in Workplace, Family, and Community Conflicts Place of Publication Lanham, MD Country of Publication United States DEWEY 303.69 Birth 1639 Death 1711 Short Title EXPERT MEDIATORS Language English Media Book Imprint Rowman & Littlefield Publication Date 2014-10-16 UK Release Date 2014-10-16 NZ Release Date 2014-10-16 US Release Date 2014-10-16 Illustrations Illustrations, unspecified; Tables; Black & White Illustrations Alternative 9780765709639 Audience Professional & Vocational AU Release Date 2014-10-14 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:88769814;

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